Frequently Asked Questions
Everything you need to know about your CPAP Machines Canada order.
What is the standard shipping timeframe across Canada?
We offer expedited shipping across all provinces. Orders are typically processed within 24 hours and delivered within 3 to 5 business days, depending on your location.
Do I need a prescription to purchase a CPAP machine?
Yes, in accordance with Canadian health regulations, a valid prescription from a licensed physician is required to purchase any CPAP, APAP, or BiPAP machine.
What is your return policy for masks and machines?
Due to the medical nature of our products, machines cannot be returned once the seal is broken. However, we offer a 30-day mask fit guarantee on select models to ensure you find the right size.
Are your products covered by private insurance?
Most Canadian private insurance providers cover CPAP equipment. We provide detailed invoices and receipts with every purchase to help you facilitate your reimbursement claim.
How do I know which mask size to choose?
We provide printable sizing guides on each product page. We recommend measuring your facial features carefully or consulting our online support team for a personalized recommendation.
Do you offer warranty support on equipment?
All machines sold by CPAP Machines Canada come with a standard manufacturer's warranty, typically ranging from 2 to 3 years, covering any mechanical defects.